The public sector as a whole, and government ministries in particular, have discovered digital channels, and with good reason. The ability to make information and services accessible to citizens makes it possible to improve the level of service in the public sector. This relates to achievements that are good for public relations, can be accomplished in a relatively short period of time – during a single term of office – and have effects which are visible to the public and felt immediately.
In 2018, digital transformation gained momentum in many government ministries, and we will see it continue to grow in the coming years. Various services will become available or be made more accessible. At the same time, many jobs will be let go in public service centers, which will quickly fall out of demand. Public and private information will be made accessible for personal use. Already, digitization is enabling previously unimaginable developments such as:
- The ability to compare insurance policies and commisions of insurance companies and banks
- The creation of a credit rating that will allow for better competition as well as greater customer exposure
Like in the communications market, the players here enter one another’s space and the market becomes more sophisticated and competitive. In addition, the question of cash comes up. Cash is a tool that will be less and less attractive in the future. From the point of view of the tax authority, eliminating the use of cash will allow for more thorough tax collection.
Digitization allows for:
- Increased competition
- Smarter regulation
- Increased accessibility to services for citizens
- Streamlining of the public sector
Just below the surface lies the phenomenon of employment, because the classic measurement of employment in the economy is no longer relevant and neither is the question of Social Security. Traditional roles are disappearing, and more people are finding themselves out of work for varying periods of time. The relevant governmental bodies have not yet woken up to this phenomenon, and the extent of it is unclear.
Throughout 2018, we helped our clients in various government offices accelerate the process of digital transformation, make services more accessible to citizens, and expose them to the use of different information. At the same time, we assisted with operational efficiency, centralizing services, improving call center performance, and improving quality control and assurance.