Nili Goldfein & Keren Kohn Summary of a mentoring meetup held at the NGG offices. The meetup was led by Keren Cohn from Microsoft and
(shutterstock) Nili Goldfein, CEO at NGG Global Learning Solutions, sees today’s managers and leaders as mentors. They don’t tell people what to do, they help
From lack of professionalism, through dishonesty, to unavailability: the 10 main problems organizations face in customer service. These are issues that every organization that provides
Being a team player (shutterstock) Our managers expect us to be team players and soul players. But do those managers demand the same of themselves?
Customer Orientation (shutterstock) As many as 47% of customers say they’ll abandon a brand if the service they get causes them frustration. Rami Jaulus, NGG
Michal Berlagosky and the magic potion (shutterstock) Many organizations today invest in the development of new channels for communicating with their customers – apps, video
Rami Jaulus NGG’s CEO explains why shops will continue to exist although most merchandise is available online, and what is required in the retail business
online shopping (shutterstock) Two opposing trends are emerging in the retail sector: online shopping is on the rise, while consumers long for a physical experience
(photo: shutterstock) About a quarter of those over 50 who lose their jobs will not find another job for the next two years. Nili Goldfein,
Rami Jaulus, NGG CEO, reports back from the Digital Customer Experience Strategies Summit in Chicago. One of the most intriguing sessions was led by Trays
Tiki paradise game (screen shot) Playtech, one of the leading gaming companies in the world, has launched a new slot game called “Tiki Paradise”, which
In the land of eternal options nearly at hand’s reach and the endless strive to finally wipe those glass-ceiling sheds off our working clothes, 2017’s
Moran Dahan, Senior Director at NGG and Thorsten Teltscher Solution Center Cloud Manager for MEE at SAP The second day at SuccessConnect London 2017 was
A new phase in omni-channel strategy: the world’s largest online retailer, Amazon, has launched the Amazon Go – a physical store without cashiers and thus
After two years of zooming in and out, it was so refreshing to book a flight and attend the 7th Corporate Learning and Development Summit
Strategic Technology Up until a few years ago, when decision makers in organizations needed to select complex systems for managing the organization or interfacing with
(Image: Shutterstock, Design: NGG) Never in the history of humankind have there been five generations working side by side in one place. How do we
In an ever-changing world, is writing a formal work plan really worth it? Ram Jaulus, CEO of NGG, explains how companies benefit from flexibility and
The Learning and Training Development Center at NGG Global Consulting Solutions is focused on identifying and developing effective learning solutions that utilize a range of
This week we gathered all NGG employees for the 2017 kickoff. Rami Jaulus, NGG’s CEO led the event and reviewed the past 23 years of
What do leaders in a Omni-channel era look like? In honor of the new year, Rami Jaulus NGG CEO, talks about a world that’s changing
more leads (shuttersock) Everyone wants leads, leads, and more leads. But are people considering the number of irrelevant leads they get and the resources they
In the second half of 2016 we held a series of professional conferences, focusing on a global orientation. The conferences were led by Ms. Nili Goldfein,
How did Satya Nadella become one of the most admirable corporate leaders of our times, and how did he transform Microsoft into the most desirable
What is the source of leads for your organization? How do you manage them? Is there follow-up and integration of all the different channels? Rami
What are diversity and inclusion, and how are they implemented in organizations worldwide? Nili Goldfein, CEO of NGG Global Consulting Solutions, takes a closer look
Expanding Overseas – Nili Goldfein and Adi Birman-Firer (illustration- shutterstock) From implementing a unified organizational culture in companies across the globe, to developing self-training kits
Diversity and inclusion at Apple (Youtube Screenshot) From Ford to Coca-Cola and Apple, the world’s leading brands have already realized the importance of diversity and
The communications industry began structural changes several years ago, and this year the process was further accelerated. Content has become a key element of the
Not long ago, money and the bottom line were the most important considerations. Today, business leaders must have a vision, tell a story, and offer value
Throughout August, we are going to host HR, OD, and L&D managers in a peer-learning session devoted entirely to management development processes in a globalized
The Learning and Training Development Center at NGG Global Consulting Solutions is focused on identifying and developing effective learning solutions that utilize a range of innovative
Moran Dahan (NGG), Goni Fishman (TEVA) and Maya Yemini (NGG) Last week we conducted a successful learning session with TEVA about SAP Success Factors LMS implementation. Representatives from
Rami Jaulus, NGG CEO What must organizations do in order to survive in a technologically evolving market? Rami Jaulus, NGG CEO, recommends that organizations follow
Today’s organizations are going through continuous and significant changes, and that’s why the most common phrase in the organizational world is “transformation”. So before the
We are in an era where complete industries are undergoing an accelerated transformation. Human capital in no longer the decisive factor in an organization, and
Webinars have long become standard educational tools that are used widely primarily for conveying content to large groups of people at remote locations. But how
Ram Jaulus, CEO of NGG and expert on disruptions in organizations, gives an overview of what CEOs should consider before acquisitions and mergers—parameters and considerations
What’s Shakti Leadership? how do you get your organization ready for organizational transformation? and what’s the best way to become a leader with a subtle
Ram Jaulus, CEO of NGG, presents the changes that Israel’s automotive industry experienced this year: The auto industry is not what it used to be;
Why is excessive harmony bad for business and why is conflict crucial for organizational success? Introducing the Art of Argument: the soft skill every strong
Optimal management can no longer be found in orderly textbooks or existing models, but rather by challenging them and inventing new ones. That’s exactly what
Via ridesharing – screen shot of the company’s homepage After Airbnb shattered the hotel industry and Uber upstaged traditional taxi companies worldwide, the next big
Photo: Shutterstock From niche oddity to the center of our lives: The omni-channel user experience is coming at us from all directions. Rami Jaulus, NGG
In any undertaking, there are those moments where albeit our knowledge, confidence and expertise, we feel like asking, confiding, comparing and especially echoing our gut
Acquisitions and Mergers are born from a wide range of profitability considerations. Here are 5 tips for buyer and target firms that you can use
In the digital, omni-channel world in which we live, many actions that we would once have effected with a customer service representative, we are now
On paper, merging two organizations seems promising, but in practice, the reality is quite different. Nili Goldfein, EVP at NGG and expert on organizational management,
As corona uncertainty continues to rule the workplaceand layoffs, cutbacks and unpaid leave have become a daily reality,we must all focus on improving our most
Managers, instead of complaining about employees who are absent from work in the summer, you should acknowledge the benefits of a vacation and take one
The importance of precision: from vision to execution (shutterstock) Today’s organizations and leaders are measured by their clear statements and their vision, but not by
The retail industry – including food products, pharmaceuticals, fashion and more – is experiencing and beginning to understand the enormous change that is happening here
Today, more than ever, corporate and public sector organizations must put their money where their mouth is, back up their public declarations and promises and
Just before the NGG’s “Growing People, Growing Impact” conference, that will be held in conjunction with Microsoft, we are pleased to share with you our
Insight, Commitment, Innovation – these are the three values that guide us and we always act in accordance with them. Watch the special video we
Stimulate leads (photo: shutterstock) While many organizations continue to dedicate enormous budgets to traditional advertising and others advertise only in the various digital channels, we
Ram Jaulus, CEO of NGG, presents the changes that Israel’s finance industry experienced this year Organizational Transformation in a World of Disruption Banks, insurance companies,
Banks, insurance companies, investment firms, and credit card companies: in the finance industry this year, everyone got involved with everyone else. The big credit card
Yes, you can be an analyst by day and a D.J by night. In today’s world of work, you can, and should, have it all.By
“Toto, I’ve a feeling we’re not in Kansas anymore.” The world of work is changing. Sometimes, we in HR feel like we’re in an unfamiliar
Diversity is no longer a luxury, but a real need. Nili Goldfein, NGG CEO Global Learning Solutions, believes that when recruiting new people to the
Image: Shutterstock March 20, 2018 marks the International Day of Happiness, which is celebrated in a number of ways all over the world. We have chosen
Clarity and customer centricity (shutterstock) Today’s organizations must consider all of their partners – including their customers and employees. Nili Goldfein, CEO at NGG Global
The NGG Learning and Training Development Center is focused on identifying and developing effective learning solutions that utilize a range of innovative methods and tools.
Meaningful technological tools with the potential for improving work, output, and profit – are being underutilized due to mismanagement of implementation and application. NGG Global
As the business sector undergoes transformations in order to adapt to an ever-changing climate, the question remains: How does the public sector measure up? Is
The public sector as a whole, and government ministries in particular, have discovered digital channels, and with good reason. The ability to make information and
Data published in Omer Minkara’s research– “Social Customer Care: Steps to Success authored” – show the new customer continues to place challenges in our path,
superman (photo: pr) Must a good sales or service rep know how to handle a customer from start to finish? In this day and age,
The ability to influence and inspire through internal or external virtual networks is becoming one of the most crucial leadership skills in today’s global business
The last day at SuccessConnect was about road map & innovation & inspiration: In terms of future developments, it seems that there are many developments
Organizational Earthquake: (shutterstock) We are not alone in feeling that life has become more technology-based. Organizations, too, are aware of the change and are trying
From customs officers to good old travel agents, traditional jobs are sidelined by technological advancements – a trend that’s here to stay Since the early
The future of Organizational Consulting in a Vortex of DisruptionOrganizational consultants will no-longer be able to manage the chaos of the post-Corona world unless they
What is the vortex of needs and what distinguishes it from Maslow’s famous Hierarchy of Needs? A new post from Ram Jaulus, CEO of NGG
More and more studies show how emotional factors such as caring, affection, compassion and empathy affect business performance. Emotional expression has become part and parcel
We are at the annual Sap SuccessFactors summit in London – “SuccessConnect”. The first day of the SuccessConnect summit was designated for SAP Partners only. Few highlights
In a constantly changing world, organizations must reinvent themselves. Existing organizations must reinvent themselves without delay, not in the clichéd sense of the term, but through
self-service (shutterstock) Today’s customers want to execute a range of actions at the time and place most convenient for them, preferring not to be bound
What should HR’s do in times of Corona aftershock By Nili Goldfein and Galit Diamant It is time to retrack our steps, catch our breath
VUCA age (shutterstock) What is VUCA and how is the concept used in our chaotic times? Nili Goldfein, CEO at NGG Global Learning Solutions, presents
During the lockdown; virtual work became reality and part of the organizational life. The question is not an “if” question but a “how “ one.
VUCA age (by: Boaz Fine http://www.visualminds.co) Know how to tell your organization’s story; learn how to navigate and not only to lead; understand that mistakes
(photo: Walmart) Walmart, a shopping enterprise in the US, recently launched a special kiosk designed to pick up online orders. According to Rami Jaulus, CEO
NGG was delighted to host the annual leadership summit: Living the Change, Leading the Change – Challenges of business leaders in the VUCA era. The VUCA era (Volatility, Uncertainty, Complex and Ambiguity) constantly challenges us
We sat down with Nili Goldfein (54) and Tal Solomon (26) to watch Simon Sinek’s video where he unpacks the phenomenon of millennials
The 2019 Deloitte Report points to three areas in which the social enterprise needs to reinvent itself: the future of the organization, the future of
Today the main organizational transformation generator is technology. Investment in technology itself is not a readiness for change, and it is necessary to adopt a
This week Rami Jaulus, NGG’s CEO, announced NGG’s very own Noam Lazar has been appointed as the CEO of NGG Organizational Engineering Solutions. For the last two years, Noam Lazar has served as the
The Learning and Training Development Center at NGG Global Consulting Solutions is focused on identifying and creating effective learning solutions. Here’s a look at how the
Michelle Obama With reference to the upcoming shift in the United States governance, we chose to dedicate our farewells to the First Lady – Michelle
How changes in our consumption habits reflected, when working with large organizations such as banks, HMOs and automotive companies? NGG CEO Rami Jaulus, shows the
Nili Goldfein, CEO at NGG Global Learning Solutions, describes the 5 ideal characteristics of a good leader and manager Today’s organizations are concerned about their
An Educational Board Game for SodaStream NGG’s Learning and Training Development Center specializes in creating and developing effective learning solutions, using a range of innovative
In recent years, and especially during the pandemic, there have been many “disturbances” and “disruptions” in organizations, including the adoption of new work processes and
Ram Jaulus, CEO of Niram Gitan Group NGG, presents the changes that Israel’s retail industry experienced this year Organizational Transformation in a World of Disruption
A world of disruption is sweeping us into a turmoil of change in all areas of life. In our previous article, we wrote about changes
The world is changing rapidly, while the educational system stays behind. The system must adopt new models, processes and educational as soon as possible, to
What is the difference between change as we know it to Post-Corona change; what are its new corporate trends, and what can executives do to
(photo: shutterstock) The founder of Alibaba says that managers will soon be replaced by robots. Rami Jaulus, NGG CEO, sees traditional jobs make way for
Donald Trump After the 45th President of the United States took office, Nili Goldfein – an Associate Partner in NGG – contemplates about the role
Post-Corona organizations should let go of past paradigms, experiences, success or linear processes, and accept that maybe it’s all the other way around.By Nili Goldfein
As we embark on the disruptive third decade of the 21st century, how should women integrate, work and advance themselves? Towards the end of the
Remote Management tools NGG’s Learning and Training Development Center specializes in creating and developing effective learning solutions. Below is a remote management project for a
Clarity and customer centricity (shutterstock) Today’s organizations must consider all of their partners – including their customers and employees. Nili Goldfein, CEO at NGG Global
Once, readiness was the name of the game, and military personnel thought of readiness in terms of the ability to cope with different scenarios. But
organizational conflicts (shutterstock) On the list of factors that influence the inner workings of any organization, technological advancements are definitely at the top. Rami Jaulus,
The development of the Omni-channel business model in recent years has an increasing effect on organizations all over the world. Rami Jaulus, NGG CEO, describes
Research shows that mentoring process contributes to the development and retention of talent in the organization. Here ate some interesting facts on the subject (infographics).
Examining the readiness of human capital to cope with a world in disruption What does it mean? Organizations today find themselves more than ever in
The golden age of the travel agencies (Photo: Shutterstock) Disappearing jobs have been a concern for a while now. Travel agents and travel agencies are
The NGG Learning and Training Development Center is focused on identifying and developing effective learning solutions. Here’s a glimpse at a project involving the development
Not just technology: implementing expensive technology in organizations requires taking care of the human factor. Meaningful technological tools with the potential for improving work, output,
Ram Jaulus, CEO of NGG, presents the changes experienced in Israel’s public sector this year Organizational Transformation in a World of Disruption The public sector
different generations (shutterstock) Everyone is talking about the new customer, but can everyone identify that new customer? Michal Berlagosky, Director at Director at NGG Global Consulting
Conversion Rates Proper management of leads depends on an accurate calculation of conversion rates. The rate is subjective to the type of platform used –
What is the difference between change as we know it to Post-Corona change; what are its new corporate trends, and what can executives do to
What can we learn from LivePerson’s bold decision to let go of their offices worldwide and make a collective shift to permanent remote working?By Nili
amazon dash button Once again Amazon launches a new service to its clients – the Amazon Dash button. Rami Jaulus, NGG’s CEO, is confident about
In all economic newspapers and networks, there are discussions about the impact of the Internet on our changing consumption habits. However, when the turmoil of the
By Nili Goldfein As we embark on the disruptive third decade of the 21st century, how should women integrate, work and advance themselves? Towards the
Michael Horn, Volkswagen CEO Nili Goldfein, a senior partner in NGG, uses the Volkswagen case to spot the crossover from organizational ethics and values –
A Black Swan is an unexpected event that could lead to total corporate collapse. What have we learned from the Coronavirus that can help organizations
By GemPlan